No logins work after installation

gm77 · Post by **gm77** » 2017-04-03, 04:54

Hi there,

I have tried to do a clean install of TC neo (latest version https://bitbucket.org/georgelewe/teamca ... _15000.zip). The installation seems to work, with sample data loaded, but none of the user logins exist/work; specifically, admin/root

I tried to register a new user, but then when I try activate it says the user doesn't exist.

It also seems no valid user tables are created during the installation, though I can't see any errors being generated (only error I do see is if I try 'test' the DB connection, which fails with an 'undefined index: db' on ajax_checkdb.php

I'm using MariaDB 5.5.54(-ubuntu) and PHP 5.5.9(-ubuntu).

The (what I suspect should be) user tables all have 'archive_' in the table name? i.e.

my_c9_archive_user_group |
| my_c9_archive_user_message |
| my_c9_archive_user_option |
| my_c9_archive_users |

Any help much appreciated.

Cheers!

Post by **George** » 2017-04-03, 07:14

hi gm77,
that is quite unusual.
The archive tables are ok. They are used when user accounts are archived from within TCN. But besides of them you should also see all of them without the 'archive_', e.g. my_c9_users, my_c9_user_option etc. If they don't, something went wrong during installation.
Did you try manually importing the sample.sql file into your database?
Best regards,
Goerge

gm77 · Post by **gm77** » 2017-04-07, 02:56

Hi George,

Many thanks for the reply.

When I try import manually, I get the following error:

ERROR 1062 (23000) at line 323: Duplicate entry '164' for key 'PRIMARY

Cheers,
Gerard

Post by **George** » 2017-04-07, 20:10

My mistake.
Please try the attached...

gm77 · Post by **gm77** » 2017-04-10, 01:14

Hi George,

That's done the trick - thank you very much!

Cheers

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