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Cannot Login

Posted: 2018-12-23, 00:50
by captnkirk
Hello,

after installation I see the login screen, but if I try to log in appears a "http 500 error" page,
Could it be, that my webspace is not able to support your programm or misses some necassary options?
How can I check this?

Best Regards
Thomas from germany

Re: Cannot Login

Posted: 2018-12-24, 10:19
by George
Hi captnkirk,
a 500 error means that something went wrong on the web server. Difficult to say what. You need PHP and mySQL. PHP short_open_tag must be enabled too (http://php.net/manual/en/ini.core.php).
If all fails you could ask your hoster. They might have a support mail address where you can ask.
Best regards
George

Re: Cannot Login

Posted: 2018-12-31, 01:52
by captnkirk
Hello George,

yes you were right - i changed the hoster and now it works.

But I cannot import data from old TCpro to Neo - I tried it several times.
My tcpro was 3.6.020 - so it should work.
The Database test shows a connection but also that the table prefix are not ok (?)
I looked in config.tcpro and the prefix was "tmc" but for the detail tables "tc_absence" and so on.
Can you pls help?

BTW:
I want to use neo for my sales Team -give me a short reply about costs....

Re: Cannot Login

Posted: 2018-12-31, 12:22
by George
Hi captnkirk,
I can try to help but it will have to wait until next year :-)
The license info is linked in the footer of my posts.
Best regards and a Happy New Year,
George

Re: Cannot Login

Posted: 2019-01-09, 17:46
by George
Hi captnkirk,
is there any way I can get access to your installation? If so, send me a PM here or an email.
Alternatively, can you send me an SQL dump of your database? Then I can try it locally and send you one back.
Best regards
George